It’s easy to fall into the trap of thinking about your customers as one solid group. In a macro sense, they are—after all, they all purchase goods or services from you. However, that’s essentially...
Debt collection is far from a new concept. As such, it’s safe to assume that debt collections best practices are well-established and highly effective. Right? Wrong!
In our previous blog post, we discussed the economic potential of millennials, their debts, attitudes and habits. We also dove into how their insatiable desire to live in the digital world is an...
At the heart of any successful company are happy customers. Without the right care and dedication towards providing excellent customer service, you’ll haemorrhage money through increasing customer...
One of the biggest challenges in debt collections is trying to create an effective dunning process that ensures outstanding balances are settled promptly and customers remain loyal to your company.
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